Terms & Conditions
Fonab Castle operates a rewards programme named Fonab Rewards.
Points earning
A registered member who spends at Fonab Castle will be awarded reward points calculated as follows:
1 point for every £1 spent on Accommodation Packages and 2 points for every £1 spent on Food, Beverage, Spa and other incidental items.
1 loyalty point = 2 pence.
Points are awarded on full settlement of an invoice. Points earned will be awarded on the same day of transaction and applied to your member account on presentation of your card at the till or on receipt of payment of products and services. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. Points cannot be back dated to prior to sign up date.
Fonab Rewards points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.
Redemption of reward voucher codes
Members may exchange points by login to Fonab Rewards for voucher codes which can be used towards monetary and experience vouchers by requesting a voucher code online from this website, where a sufficient points balance permits. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available in monetary denominations of £20, £25, £50, £100 and experience vouchers listed on this website. Voucher codes will be delivered to your registered or nominated email address. Vouchers can be exchanged in part payment for accommodation, food and beverage however the terms and conditions for the rate booked will apply. The loyalty voucher must be used within 6 months of date of issue in whole or part of any single transaction. Bookings are subject to availability and advance booking via Reservations department is required for accommodation and Food & Beverage redemptions. Please quote voucher code number when booking. Please quote your voucher code number to a member of staff when settling your bill, or full payment will be required by cash, credit or debit card. Services are subject to availability. A minimum points order value of 1000 points (£20) applies.
Card Issue & Definition
Fonab Castle Hotel & Spa operates a reward card-based loyalty programme named as Fonab Rewards. Only one account can be awarded points when the member settles their invoice. As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. A member can register on this website free of charge for points earning and voucher redemption at Fonab Castle Hotel & Spa. Members can access their account information after registration on this website. Points earned are non-transferable. Fonab Castle Hotel & Spa and the reward programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the reward programme named as Fonab Rewards.
Cancellation
Should you decide to cancel membership, please advise by email to admin@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your reward account will be closed, and all registration and transaction data will be permanently deleted from Fonab Rewards programme and the data server.
Restrictions and Limitations
Redemptions are at all times subject to availability. Fonab Castle Hotel & Spa does not guarantee to be able to offer rewards for any service redeemed.
Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings
(iv) Purchase of gift vouchers
Bookings made at preferred Fonab Rewards rate is only applicable to individual leisure guests who book direct with Fonab Castle reservations department or at www.fonabcastlehotel.com. The Fonab Rewards rate is not applicable to any reservations made by travel agents, tour operators or companies.
Fonab Castle Hotel & Spa reserve the right to change programme benefits and/or membership levels at any time.
Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the reward programme per person is permitted.
Membership, points and rewards (excluding vouchers) are non-transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name, address and/ or email address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.
The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Fonab Rewards. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.
General
The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.
By participating, loyalty programme members agree to these terms and conditions.