Terms & Conditions
Fonab Rewards has now closed. Reward vouchers issued before 31 October 2025, which have not expired, will be valid until 28th March 2026. Amendment to terms & conditions below applies.
Redemption of reward voucher codes
Reward vouchers issued before 31 October 2025, which have not expired, will be valid until 28th March 2026. No refund will be available. Vouchers can be exchanged in part payment for accommodation, food and beverage however the terms and conditions for the rate booked will apply. The loyalty voucher must be used by 28 March 2026 in whole or part of any single transaction. Bookings are subject to availability and advance booking via Reservations department is required for accommodation and Food & Beverage redemptions. Please quote voucher code number when booking. Please quote your voucher code number to a member of staff when settling your bill, or full payment will be required by cash, credit or debit card. Services are subject to availability.
Card Issue & Definition
Fonab Castle Hotel & Spa operates a reward card-based loyalty programme named as Fonab Rewards. Only one account can be awarded points when the member settles their invoice. As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. Members can access their account information by login to this website. Points earned are non-transferable. Fonab Castle Hotel & Spa and the reward programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the reward programme named as Fonab Rewards.
Cancellation
Should you decide to cancel membership, please advise by email to admin@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your reward account will be closed, and all registration and transaction data will be permanently deleted from Fonab Rewards programme and the data server.
Restrictions and Limitations
Redemptions are at all times subject to availability. Fonab Castle Hotel & Spa does not guarantee to be able to offer rewards for any service redeemed.
Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings
(iv) Purchase of gift vouchers
Bookings made at preferred Fonab Rewards rate is only applicable to individual leisure guests who book direct with Fonab Castle reservations department or at www.fonabcastlehotel.com. The Fonab Rewards rate is not applicable to any reservations made by travel agents, tour operators or companies.
Fonab Castle Hotel & Spa reserve the right to change programme benefits and/or membership levels at any time.
Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the reward programme per person is permitted.
Membership, points and rewards (excluding vouchers) are non-transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name, address and/ or email address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.
The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Fonab Rewards. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.
General
The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.
By participating, loyalty programme members agree to these terms and conditions.